Privacy Policy

Who we are

KROMIS MACHINE PRIVATE LIMITED is a manufacturer and supplier of industrial and commercial machines, including food processing machines. Our GST number is 08AAMCK2496H1Z2 and our business location is BARI SADRI CHITTORGARH, Rajasthan.

This Privacy Policy applies to our website, mobile applications, admin/customer systems, enquiry forms, product quote forms, customer account features, order workflows, support workflows, WhatsApp/OTP communication, and any related digital service operated by Kromis Machine.

Information we collect

We may collect your name, mobile number, email address, address, company or business details, product interest, enquiry messages, support concerns, order details, payment status information, delivery details, and communication preferences.

When you use our website or mobile apps, we may also collect technical information such as device type, browser type, IP address, app version, pages viewed, enquiry source, login activity, and basic usage logs needed for security, support, and service improvement.

How we use your information

We use your information to respond to product enquiries, provide quotations, process orders, manage customer accounts, send OTP/login messages, provide support, maintain customer history, notify our agents/admins about enquiries, and improve our products and services.

We may contact you by phone, WhatsApp, SMS, email, or app notification for quote follow-up, order updates, support updates, reminders, and service-related communication.

Customer history and agent notes

To provide better support, we may maintain a history of your enquiries, orders, support concerns, calls, WhatsApp interactions, and agent notes. This helps our team understand previous conversations and serve you faster.

Agent-only notes and internal assignment details are used for business operations and are not shown as public customer-facing information unless required for support or legal reasons.

Sharing of information

We do not sell your personal information. We may share required details with our employees, agents, service providers, hosting partners, communication providers, delivery partners, payment partners, or legal authorities where needed to operate our services, complete orders, provide support, or comply with law.

Service providers are expected to use information only for the purpose of supporting Kromis Machine operations.

Data security

We use reasonable administrative, technical, and operational safeguards to protect customer data. Admin access is restricted to authorized users, and production systems are designed with secure login, validation, and role-based access controls.

No internet-based system can be guaranteed 100% secure, but we work to reduce risk and prevent unauthorized access, misuse, or disclosure.

Data retention

We retain enquiry, customer, order, support, and activity information for as long as needed for business records, customer service, warranty/support, accounting, dispute resolution, fraud prevention, and legal compliance.

You may request correction or deletion of your information, subject to business, tax, legal, and operational record requirements.

Children privacy

Our services are intended for business users, customers, entrepreneurs, and adults interested in industrial or commercial machines. We do not knowingly collect personal data from children.

Your choices and contact

You can contact us to update your information, request support, ask privacy questions, or request removal from non-essential promotional communication.

For privacy requests, contact Kromis Machine at 073571 71791 or through the contact options available on our website.

Updates to this policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the latest update date.