These Terms & Conditions explain the rules for using Kromis Machine website, mobile apps, enquiries, quotations, orders, customer accounts, and support services.
Last updated: June 2026These Terms & Conditions apply to KROMIS MACHINE PRIVATE LIMITED, GST 08AAMCK2496H1Z2, located at BARI SADRI CHITTORGARH, Rajasthan.
By using our website, mobile apps, enquiry forms, quote forms, customer account, order features, support features, or communication channels, you agree to these Terms & Conditions.
We manufacture and supply industrial and commercial machines, including food processing machines. Product images, descriptions, specifications, categories, availability, and other information are provided for general guidance and may change without prior notice.
Actual machine design, capacity, accessories, pricing, delivery timelines, warranty, and technical details may vary based on model, customization, stock, location, and final quotation.
Submitting a mobile number, message, product enquiry, or quote request does not create a confirmed order. Our team may contact you by phone, WhatsApp, SMS, email, or app notification to understand requirements and share relevant details.
A quotation is valid only for the period, items, terms, tax, delivery, and payment conditions mentioned in the quotation or official communication from Kromis Machine.
Orders are confirmed only after acceptance by Kromis Machine and completion of required payment or advance payment terms. We may refuse or cancel an order if details are incomplete, payment is not received, product is unavailable, or the order cannot be fulfilled.
Taxes, packing, delivery, installation, customization, and other charges may apply separately unless clearly included in the quotation or invoice.
Delivery timelines are estimates and may be affected by manufacturing schedule, customization, transport availability, payment status, location, weather, regulatory issues, or other circumstances outside our control.
Installation, training, service, and support terms may vary by product and location. Customers must provide safe access, proper electrical setup, and required site readiness before installation or demonstration.
Where customer login or mobile app access is provided, you are responsible for keeping your mobile number, OTP, device, and account access secure. Do not share OTPs or account access with unauthorized persons.
We may suspend or restrict access if we detect misuse, security risk, incorrect information, fraud, abuse, or violation of these Terms.
You must not misuse our website, apps, forms, APIs, admin systems, or communication channels. This includes unauthorized access, scraping, spamming, submitting false information, attempting to disrupt services, or using our content without permission.
All logos, product content, images, text, designs, software, and brand material are owned by or licensed to Kromis Machine and may not be copied or reused without permission.
Product warranty, if applicable, will be governed by the specific invoice, quotation, warranty document, or written communication for that product. Consumables, misuse, unauthorized repair, improper installation, electrical issues, wear and tear, and external damage may not be covered.
To the maximum extent permitted by law, Kromis Machine is not liable for indirect, incidental, special, or consequential losses, loss of profit, business interruption, or loss caused by misuse, delayed communication, third-party services, or circumstances beyond our control.
Use of your information is governed by our Privacy Policy. By using our services, you agree that we may process customer, enquiry, order, support, and communication information as described in that policy.
We may update these Terms & Conditions from time to time. Continued use of our website, apps, or services after updates means you accept the revised terms.
For any questions, contact Kromis Machine at 073571 71791 or through the contact options available on our website.